Frequently Asked Questions
Everything you need to know about your Health-Ade experience.
How should I store my Health-Ade kombucha?
To maintain freshness and prevent further fermentation, our kombucha must be kept refrigerated at all times. Do not leave it at room temperature.
What is your shipping policy?
We offer carbon-neutral shipping across the continental US. Orders are typically processed within 1-2 business days and shipped in insulated packaging to keep your drinks cool.
Are your products organic and non-GMO?
Yes, all Health-Ade products are USDA Certified Organic, Non-GMO Project Verified, vegan, and gluten-free.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery status.
What is your return policy?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 7 days for a replacement or refund.
Do you offer a subscription service?
Yes, you can subscribe to your favorite flavors and save 15% on every order. You can choose your delivery frequency and cancel or pause anytime through your account settings.